Welcome back to Walworth Castle Hotel. We are now open for overnight stays, dining, celebrations and weddings.

Susan Head – Front of House Manager

We have had the pleasure of working alongside Susan for four years now.

She is a much loved member of the team who is often referred to as ‘the mum of the castle’. Giving advice, words of encouragement and guidance and been a generally kind person.


She is known famously for answering the phone with ‘It’s a beautiful day at Walworth Castle, how may I help you?’ – Listen out next time you give us a call. If that’s the opening line then you’re speaking with Susan. She is extremely customer focused and genuinely enjoys greeting each and everyone of our guests.


Things that Susan dislikes are cold weather, coffee and the current situation preventing her from doing the job she so loves. She is, in her own words ‘a hugger not a shaker’ so you can imagine how disappointing this social distancing is for her.


Susan loves gardening in her spare time, along with watching American Football and in particular The Georgia Bulldogs who are a college team. She also loves Stuart who she is due to marry in our beautiful Lady Palmers pavilion on 31 August this year, before using our cardinals courtyard for her reception and celebrations.


I’m sure we’ll all have a hug for you when we are all back together Miss Susan!